Product Specialist

Careers

  • Posted: Jun 24th, 2021
    Job ID:
    REN-6

Product Specialist

Foresight Sports is hiring!  We seek a talented Product Specialist who is looking for a great opportunity to work on the next generation of Golf Imaging solutions. If you are a creative and self-driven individual, with a lifelong passion for creating things, this is the right job for you.

Foresight Sports is a rapidly growing San Diego company and the leader in sophisticated camera-based golf ball and golf club tracking systems used by all the major golf equipment manufacturers; retailers and used by more than 80 tour professionals. See our website at www.foresightsports.com.

Duties:

  • Act as a next escalation level for technical support, diving deep into diagnosing hard software or hardware problems.
  • Act as liaison between Engineering and Technical Support teams, ensuring issues are distributed to specific engineering teams.
  • Analyze, summarize and report high frequency issues reported by tech support or consumer feedback to engineering leadership and ensure issues are properly prioritized in the engineering backlog.
  • Optimize turnaround of customer RMAs.
  • Identify and implement new software and technologies to improve issue tracking and response.
  • Assist in hiring and team expansion efforts.

Experience Requirements:

  • Min. 3 years’ experience in related field.
  • Experience with Zendesk and Zendesk reporting tools.
  • Excellent oral and written communication skills.
  • Capable of independently solving complex problems.
  • Strong analysis and critical thinking skills.
  • Deadline and detail oriented.

Desired Skills.

  • Knowledge of golf and a golfer’s mindset.
  • Prior experience using JIRA and Confluence.
  • Hands on experience developing in C# and C++.
  • Experience with Databases/SQL.
  • Experience with Agile/Scrum methodologies.

Education:

  • High school diploma is required.

Local candidates only.

Foresight Sports offers a friendly, fair, and fun work environment along with competitive salary and comprehensive benefit package.

 

Apply Now

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